Privacy Policy

Last Updated: September 3, 2026

Solstice Wellness Collective ("Solstice Wellness Collective," "we," "us," or "our") respects your privacy and is committed to protecting the personal information you provide to us.

This Privacy Policy explains what information we collect, how we use and protect it, and the choices you may have regarding your information when you visit solsticewellco.com, book or purchase services, complete forms, or otherwise interact with Solstice Wellness Collective.

By using our website or services, you acknowledge the practices described in this Privacy Policy.

1. INFORMATION WE COLLECT

Depending on how you interact with Solstice Wellness Collective, we may collect the following categories of information:

Information You Provide Directly

When you contact us, book an appointment, purchase a service, complete an intake form, or otherwise interact with us, we may collect:

  • Full name

  • Email address

  • Phone number

  • Date of birth

  • Emergency contact information

  • Appointment and booking information

  • Payment and transaction information

  • Information you provide through contact forms

  • Information about your fitness experience, goals, and preferences

  • Information about injuries, physical limitations, health conditions, medications, pregnancy or postpartum status, and other information you voluntarily provide through our client intake or related forms

  • Information provided by a parent or legal guardian when applicable

We only request information that is reasonably necessary for providing and safely administering our services or operating our business.

Information Collected Automatically

When you visit our website, certain information may be collected automatically through cookies, analytics tools, and similar technologies. This may include:

  • IP address

  • Browser type and device information

  • Operating system

  • Pages visited and interactions with our website

  • Approximate geographic information

  • Date and time of website visits

  • Referring website or source

The information collected automatically may be used to understand how visitors use our website, improve website functionality, and maintain website security.

2. HOW WE COLLECT INFORMATION

We may collect personal information:

  • Directly from you when you provide it to us

  • Through our website and online forms

  • Through Acuity Scheduling when you book an appointment

  • Through client intake forms and agreements

  • When you communicate with us by email, phone, text, or other communication methods

  • When you make a purchase or payment

  • Automatically through cookies and similar website technologies

  • From third-party service providers that assist us in operating our business

3. HOW WE USE YOUR INFORMATION

We may use personal information to:

  • Schedule and manage appointments

  • Provide Pilates, personal training, nutrition coaching, and other services

  • Understand your goals, experience, and individual needs

  • Review information relevant to safe participation in exercise and wellness services

  • Process payments and purchases

  • Communicate with you about appointments, services, purchases, and account information

  • Respond to questions, inquiries, or requests

  • Send appointment reminders and other service-related communications

  • Maintain business and transaction records

  • Improve our website, services, and client experience

  • Protect the security and integrity of our website and business

  • Comply with applicable legal obligations

  • Perform other purposes disclosed to you at the time information is collected or with your consent

We do not use information you provide about your health, injuries, medications, pregnancy, postpartum status, or other personal circumstances to diagnose or treat medical conditions.

4. HEALTH AND FITNESS INFORMATION

Some of our services require clients to provide information about their health, physical condition, injuries, limitations, medications, pregnancy or postpartum status, and other circumstances that may affect participation in exercise.

This information is collected to help us understand your needs, modify or adapt services appropriately, communicate with you about your participation, and provide a safer and more personalized experience.

Solstice Wellness Collective is a fitness, Pilates, and wellness business and is not a medical provider. Providing this information does not create a healthcare-provider relationship.

We take reasonable measures to protect information provided through our client intake and scheduling systems. However, no electronic system or method of transmitting information over the internet can be guaranteed to be completely secure.

5. THIRD-PARTY SERVICE PROVIDERS

We use third-party service providers to help us operate our website and business. Depending on the services you use, these providers may receive or process personal information on our behalf.

These services may include:

Squarespace

Our website is hosted and operated through Squarespace. Squarespace may collect and process information about website visitors and users in connection with providing website hosting and related services.

Acuity Scheduling

We use Acuity Scheduling, a Squarespace service, to manage appointments, scheduling, client information, intake forms, and related services.

When you schedule an appointment through our website or Acuity, information such as your name, email address, phone number, appointment details, and information submitted through applicable intake forms may be collected and processed by Acuity on our behalf.

Payment Processing

When you purchase services from us, payments are processed through the payment processing services made available through our website and scheduling platforms.

Payment processors may collect information necessary to process your transaction, such as your name, billing information, payment information, and transaction details. We do not intentionally store complete credit card numbers on our own systems.

Google Workspace

We may use Google Workspace for business email, document management, communication, and other business operations. Information you provide to us through email or other communications may therefore be processed through Google's services.

Other Service Providers

We may use additional third-party providers as reasonably necessary to operate our business, including services related to website analytics, communications, scheduling, payments, security, or business administration.

Third-party providers may have their own privacy policies governing their collection and use of information.

6. HOW WE SHARE PERSONAL INFORMATION

We do not sell your personal information as a business practice.

We may disclose personal information to third parties when reasonably necessary to operate our business and provide services to you, including:

  • Website and scheduling providers

  • Payment processors

  • Email and communication providers

  • Technology and software providers

  • Professional service providers, such as accountants, attorneys, or insurance providers

  • Government authorities or other parties when required by law

  • Other parties when necessary to protect our rights, safety, property, clients, or business

We do not provide your personal information to unrelated third parties for their own independent marketing purposes without your consent, except where otherwise permitted or required by law.

7. MARKETING COMMUNICATIONS

If you choose to subscribe to marketing emails, newsletters, or other promotional communications from Solstice Wellness Collective, we may use your name and contact information to send those communications.

You may unsubscribe from marketing emails at any time by following the unsubscribe instructions included in the communication or by contacting us directly.

Even if you opt out of marketing communications, we may still contact you regarding transactions, appointments, purchases, account information, or other communications necessary to provide services to you.

8. COOKIES AND WEBSITE TECHNOLOGIES

Our website may use cookies and similar technologies to provide functionality, understand website usage, remember preferences, and improve the user experience.

Third-party services integrated with our website may also use cookies or similar technologies.

You may be able to control or disable certain cookies through your browser settings. Disabling cookies may affect certain website functionality.

Because third-party services may have their own tracking technologies, their privacy practices are governed by their respective policies.

9. DO NOT TRACK

Some web browsers offer a "Do Not Track" setting that allows you to signal a preference regarding online tracking.

Because there is currently no universally accepted standard for responding to Do Not Track signals, our website may not respond to all such signals.

Third-party services integrated with our website may have their own policies regarding Do Not Track signals and similar technologies.

10. DATA RETENTION

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, provide services, maintain appropriate business and transaction records, resolve disputes, comply with legal obligations, and enforce our agreements.

The length of time information is retained may vary depending on the type of information and the purpose for which it was collected.

When information is no longer reasonably necessary, we may securely delete or dispose of it, subject to applicable legal, business, and recordkeeping requirements.

11. INFORMATION SECURITY

We take reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, use, alteration, disclosure, or destruction.

However, no method of electronic storage or transmission over the internet is completely secure. We cannot guarantee the absolute security of information transmitted to or stored by us or our service providers.

12. CHILDREN'S PRIVACY

Some Solstice Wellness Collective services may be available to individuals under 18 years of age with appropriate parent or legal guardian consent.

When a minor participates in our services, we may collect information necessary to administer the minor's participation, including information provided by the minor's parent or legal guardian.

We do not knowingly collect personal information from children in connection with services requiring parental consent without obtaining the appropriate consent.

Parents or legal guardians may contact us regarding information provided in connection with a minor's participation.

13. CALIFORNIA PRIVACY RIGHTS

California law provides certain privacy rights to California consumers. Some of these rights apply only to businesses that meet specific legal requirements or thresholds.

Depending on whether applicable California privacy laws apply to Solstice Wellness Collective and your particular circumstances, you may have rights regarding your personal information, including the right to:

  • Know what categories of personal information we collect, use, or disclose

  • Request access to certain personal information we maintain about you

  • Request deletion of certain personal information, subject to applicable exceptions

  • Request correction of inaccurate personal information

  • Opt out of the sale or sharing of personal information, where applicable

  • Limit certain uses or disclosures of sensitive personal information, where applicable

  • Receive equal service and pricing for exercising applicable privacy rights

We do not sell personal information as a business practice.

If you would like to make a privacy-related request, please contact us using the information provided below.

We may need to verify your identity before completing certain requests in order to protect your information and prevent unauthorized access.

California privacy laws may provide exceptions to certain rights, including where information must be retained to comply with legal obligations, complete a transaction, maintain security, or for other legally permitted purposes.

14. HOW TO SUBMIT A PRIVACY REQUEST

To submit a request regarding your personal information, please contact us at:

Email: info@solsticewellco.com

Please include enough information for us to understand your request and verify your identity where necessary.

We will respond to requests within the time period required by applicable law.

15. THIRD-PARTY WEBSITES

Our website may contain links to third-party websites, services, or social media platforms.

We are not responsible for the privacy practices, content, or security of third-party websites. We encourage you to review the privacy policies of any third-party website or service you visit.

16. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes in our business, services, technology, or applicable laws.

When we make changes, we will update the "Last Updated" date at the top of this policy.

We encourage you to review this Privacy Policy periodically to remain informed about how we collect, use, and protect your information.

17. CONTACT US

If you have questions about this Privacy Policy or our privacy practices, please contact:

Solstice Wellness Collective
Gilroy, California
Email: info@solsticewellco.com